If you have any question, we can be reached out to via email: complaint@loragal.com. That's funny that they're telling you they provide refunds but look at what they emailed me after I clearly stated the jeans were too big and too long. The brand has become increasingly popular among fashion Holyprofweb get reviews for your products and services. Replies to negative reviews in < 24 hours. Please give us a chance, we really want to fix it. The shipping is within the normal timeframe (1-12 days). I want all of my money back, but this is how they responded: "Dear customer,We apologize that the merchandise did not meet your expectations, and we are committed to finding a solution that will satisfy you.As per our return policy, the return shipping fee will be paid by the customer. Best regards, ", Hi,We are sorry for any inconvenience the sizing and the return process may cause.As per our policy, we require returns for a full refund to be shipped back to us at the customer's expense. Annnddd before purchasing, I asked if the pants were stretchy but they responded by sending a sizing chart but never answered the question. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. . Overall, we dont recommend shopping from this brand. After receiving return instructions from us, please package up the item (s) to be returned with the original packing. So they literally got my money and sent me a piece of clothing I did not order. I ordered an outfit they advertised all over Facebook almost one month ago and still never received it. Dear JoanYour order shipped on June 10th. Dear JoanYour order shipped on June 10th. Where can I find LORAGAL's contact information? Should you have any follow-up questions, please feel free to contact us at complaint@loragal.com. Dear Portia,We are sorry for any inconvenience caused. I've sent 4 emails with no reply from them on how to return. I didn't expect such great quality but definitely a pleasure to shop with Loragal! Shopping & Fashion Clothing & Underwear Women's Clothing Store loragal.com loragal.com Reviews 385 Poor 2.2 VERIFIED COMPANY www.loragal.com Visit this website Write a review 2.2 total 1-star 63% Filter Sort: Most relevant Tiffany S 1 review US 4 days ago My items took about a week and half to Best Regards. Please help me track my order. We sincerely apologize for the inconvenience caused and dissatisfaction you've experienced with your recent purchase. I'm now coming to the realisation after reading these reviews that this is a fraudulent company and they have probably scammed me of my money! A cheaper dress! Horrible service!! When one of the three items arrived, it was not clearly what I ordered. I'm sorry to have kept you waiting for so long. Therefore, some customer service representatives may offer more choices before giving the return address. Our team is currently emailing you to sort it out and working to ensure that such errors do not occur in the future. Thank you. We understand that this may not be ideal to you, but we did send the size you ordered. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I'm very happy with my purchase..person says my dress unique and playful, This company stands by their products good material and is quick to respond to any issues you may have, @Toni Lee. I would be responsible for the return fee to get a Full Refund, or I can get a 30 dollar credit to their online store. This seems like complete delay tactics to run me in circles! We are sorry to hear that your recent experience with our website did not meet your expectations. We want to take care of the issue.Looking forward to hearing from you.Customer complaint teamcomplaint@loragal.com. I'm very happy with my purchase..person says my dress unique and playful, This company stands by their products good material and is quick to respond to any issues you may have, @Toni Lee. I consider myself an expert online shopper. One denim set I got fit so perfectly even I couldnt believe it. We did send it and as was mentioned it was on the way. I received an order summary and order number stating that it was confirmed, but no further updates. Decided to give them another chance because of the many compliments that I was getting on my outfit. We want to take care of the issue.Looking forward to hearing from you.Customer complaint teamcomplaint@loragal.com. The first time ordering with them my order was perfect. The cost may vary based on your location and the shipping carrier you choose.We understand that returning the item and waiting for the refund can be time-consuming and inconvenient for you. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Dear Tingling,Thank you for sharing your feedback regarding your recent purchase. We appreciate your feedback, and we will strive to provide better service in the future.Best regards,Loragal Customer Complaint Teamcomplaint@loragal.com. There are a few red flags that signal this company isnt a trustworthy place to shop from. Please give us your order number and email address so that we can assist you. 111 reviews for LORAGAL, rated 4.00 stars. I inquired how to return to get my refund. Please give us your order number and email address so that we can assist you. Does LORAGAL support live chat? No, such luck. Dear customer,I'm very sorry for the inconvenience caused. Thanks,UPDATE 2/28/23: After this review, I was given contact info for customer service. Please check your inbox. The response timeframe of our customer service is 24 hours. Took cs forever to reach back out to me. First purchases I made was a disaster. May 24, 2023. We hope too see you agian in the future to witness our progress. Best Wishes.Best,Loragal customer complaint teamcomplaint@loragal.com, I love Loragal and its products. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. What kind of back alley company is this!!? Do they have a contact us page? We apologize for the confusion and the delay in providing you with the information you needed, hoping you can understand.We would like to offer you the return instructions to return the item for a full refund. We wonder if you could kindly provide your order ID and other info? Please let us know which option you prefer, and we will process your request promptly.Thank you for choosing our brand, and we look forward to hearing from you soon. Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. LD91139Same experience to what some of the other customers are experiencing. If you have any queries or requests regarding your purchase, please do not hesitate to get in touch with us, at support@loragal.com.Regards. Kindly note a small number of orders may still need between 7-10 business days depending on stock availability. Highly welcome you to choosing LORAGAL.com and enjoy shopping! Secondly, I emailed them requesting an exchange as one of the items I ordered was too big. Email Us: support@loragal.com. Is the stuff wearable, I guess? I received an email from the customer service with no link or ability to contact anyone in customer service to resolve the issue. All i want is an update regarding order LD98213, its been too long. We will take care of the issue. In such cases, we advise our customers to contact our customer service team, and we will reply to the email in 24 hrs at the latest and do everything we can to resolve the issue.Regarding your concerns about the return process, kindly note that we do accept returns. However, we also offer a partial refund for certain situations where returning the product may not be possible or practical.We appreciate your alertness and candor and hope to have the opportunity to make things right. I would not buy from this business, again. We value your input and feedback. When I got it I no longer need it but was willing to keep it bc it was cute online but not in person. The second time ordering my bill was $118.00. We assure you that our team is always looking for ways to improve and deliver a better shopping experience to our customers.If there's anything else we can do to make things right for you, please do not hesitate to contact us directly at complaint@loragal.com. The concept of the LORAGAL is to make every woman be better, everyone can enjoy the beauty of fashion. Trying to support black businesses and this is how you handle your customersso unprofessional and disappointing!RegardsNatasha. We use dedicated people and clever technology to safeguard our platform. This was my first experience with Loragal. Note that complaint text that is displayed might not represent all complaints filed with BBB. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. If the order is pre-order, it takes longer time for the warehouse to prepare. My items took about a week and half to arrive and were exactly as pictured!! One can easily find variety in dresses, swimwear, top wear, and more. We understand that this may not be ideal to you, but we did send the size you ordered. Im using their ********************************** email that is clearly stated on their website, and it was the same email address corresponding with me during the initial return, but they have since gone dark and I have no idea where my money is. They need to communicate with their customers so their customers can trust them. I proceeded to purchase and good golly! 2) it is on the way. It is a necessary policy to ensure that we can continue offering affordable prices.For your convenience, our customer complaint team has sent you an email to start the process of resolving the issue. I ordered three items XL two fit and the other didnt. 1 review US Jan 27, 2023 Impossible to return To return an item it says you have to contact them via email. Loragal is a brand based in China that focuses on trendy, girly, and affordable clothing for women. Customer Complaint Teamcomplaint@loragal.com. It came quicker and it looked better than the other purchases. My dress was absolutely gorgeous for the gala I attended. I WILL NEVER EVER BUY FROM THIS SITE AGAIN. Thank you for bringing this to our attention and we look forward to hearing back from you soon.Best regards,Customer Complaint Teamcomplaint@loragal.com, Took way-too long to get my order. Emailing the support team and they'll give you the latest status. I had a few minor alterations but it was gorgeous. LORAGAL's contact information availability. 1) It is not shipped yet. It's imported from a Hong Kong, so you have to pay just as much as spent to send back and they don't want you to send back they will stall and stall and they take forever to get the item to you to begin with. Deline Calixte. I would not buy from this business, again. This is not the kind of quality we strive to provide to our customers. Thanks. I want all of my money back, but this is how they responded: "Dear customer,We apologize that the merchandise did not meet your expectations, and we are committed to finding a solution that will satisfy you.As per our return policy, the return shipping fee will be paid by the customer. Loragal Team. It's imported from a Hong Kong, so you have to pay just as much as spent to send back and they don't want you to send back they will stall and stall and they take forever to get the item to you to begin with. There was an unauthorized charge to my account. I have contacted them plenty of times and each time they find an excuse to send me away. BBB Business Profiles generally cover a three-year reporting period. This video is a detailed review of Loragal.com.Watch the full video to know more about Loragal. I was given three terrible options. Many days have passed and still no refund. I am extremely frustrated with the experience and interactions with this company and would like a refund of $44.10 which is the price I paid for the jumpsuit. Hi,1- The website was upgraded once, which made part of the accounts invalid. I just wish I look at these reviews before I made my purchase (big mistake) so I'm pretty much out $45 for an item I cannot wear. 2023 Trustpilot A/S. One of the standout features of Loragal is its user-friendly website. 2. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. This is my second complaint concerning this company. Regards. My other options were:Option 1: You can re-pay half of the price to us, and we will help you resend the correct size you need.Option 2: We can refund you 40% of the product price, excluding shipping costs, you do not need to return or exchange clothes.Option 3: You can keep the item you received and we will give you a gift card worth half the price of the item you received (USD) for your next order.This is a full scam. The former is the time for the warehouse to prepare, inspect and pack the order, while the latter is the shipping time. To sum up our Loragal reviews, we dont recommend this store because of the poor reviews online. Since the company is based in China, this cost can be hefty (and not worth it for many shoppers). If you have placed an order yet have not received it after a while, there are three possible statuses. We look forward to hearing from you.Sincerely,Loragal Customer Complaint Teamcomplaint@loragal.com, On May 11th I ordered two pieces, just to give this company a try. Please rest assured that orders are returnable and refundable --you can reach out to us at complaint@Loragal.com to sort it out. We assure you that we are taking the necessary actions to improve our services and product quality.Regarding the issue of the wrong clothes being delivered, we deeply apologize for the mistake. So we wonder if you could kindly provide your order ID and other info? Add your review. I ordered a dress January 30th it is now February 6th and there still isnt an update on my package, it just says Awaiting shipment Im really disappointed in this company. I requested a cancellation and refund but they still have my order as active and nothing has been done. Please check your inbox. I tried turning them into rags.. but of course, the nylon/polyester material couldnt even absorb water straight to the bin. A tracking number that is invalid. Well guide you through the process. I consider myself an expert online shopper. I have emailed the company several times to request a FULL REFUND. Details of Loragal Reviews 2022: Don't Buy before Reading - Kefhala Loragal store sells variety of fashionable dresses and accessories. LORAGAL offer the latest and most popular fashion gears. Find out how we combat fake reviews. 10 Customer Reviews Sort By Date Date. This is completely unprofessional and now Im very skeptical on how my dresses will look. (I expect to have to pay to ship it back.) Be professional like other websites. I informed Loragal. No one does. Regards. So far, they have offered $15 US in compensation and I can keep the item, another separate email asked if I wanted another size . Our email address is complaint@loragal.com, we want to take care of this issue.Looking forward to hearing from you. Buyer beware.The silver boots were silver and over the knee. Every time I contact them they keep jerking me around and I am tired of there shenanigans! We understand that you experienced some inconvenience and we apologize for any inconvenience caused.We sincerely apologize for the delay in receiving the items and for the inconvenience caused by the return process. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Dear Nicole,Thank you for your feedback. Poor CS, items not as described. When it didn't arrive I contacted the carrier who stated the tracking number is incorrect. They then apologized and assured me of a refund. It goes against our guidelines to offer incentives for reviews. Please rest assured that orders are returnable and refundable --you can reach out to us with relevant photos to sort it out. I placed an order and received half of it. In this case, we suggest you take a photo of the item and send it to the support team. We have friendly and helpful customer service and will do the best to offer our assistance. The processing time is separate from the shipping time. Hello there,Sorry for the wait. Do your research, pick the good stuff and use the size chart! Customer Reviews are not used in the calculation of BBB Rating. Then sent me extremely poor recreations. BBB Business Profiles may not be reproduced for sales or promotional purposes. And our return policy reads: Return Condition. 6. My birthday is literally in 3 days and I regret ever trying out this fake online store. PayPal balance, credit/debit or checking account). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I got a lot of compliments wearing it, I love it so much. Companies can ask for reviews via automatic invitations. Now that I know how they do business Ill take my dollars elsewhere. Should you have awaited your order for a while and want to know the status of the order, please feel free to contact our customer service team. Check Out Our Full Range of Clothing. Dear Kimberly,Thank you for taking the time to share your experience with us. For your convenience, the customer complaint team has sent you an email to proceed to resolve the issue.

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